Privacy Policy

Last updated: January 2025

This Privacy Policy ("Policy") describes how FindYourVIP ("we", "us", "our") collects, uses, stores, and shares information about you when you use our website and services ("Services"). It also explains your rights regarding that information. We encourage you to read this Policy alongside our Terms and Conditions and Cookie Policy.

This Policy is designed to comply with applicable privacy regulations, including the General Data Protection Regulation (GDPR) for EU/EEA residents, the UK GDPR, the California Consumer Privacy Act (CCPA), and other relevant data-protection laws.

1. Information We Collect

1.1 Information You Provide

When you register or use the Services, you may provide us with information such as your name, email address, date of birth, gender, and any other details you choose to include in your profile. Any information you enter in public-facing profile fields will be visible to other users.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent on pages, and clickstream data. We collect this information through cookies, web beacons, and similar tracking technologies. Please see our Cookie Policy for details.

1.3 Transactional Information

If you make a purchase, our payment processors collect and handle your payment details. We receive only partial payment information (such as the last four digits of your card and transaction reference) and do not store full card numbers.

2. How We Use Your Information

We process your personal data for the following purposes:

• Providing the Services: Creating and managing your account, enabling you to use platform features, and facilitating connections with other users.
• Improving the Services: Analysing usage patterns, diagnosing technical issues, and developing new features.
• Customer Support: Responding to your enquiries, resolving disputes, and providing technical assistance.
• Safety & Security: Detecting, investigating, and preventing fraudulent, harmful, or illegal activity.
• Legal Compliance: Fulfilling our obligations under applicable laws and responding to lawful requests from authorities.
• Marketing: With your consent where required, sending you promotional emails and updates. You may opt out at any time.
• Personalisation: Tailoring content and recommendations to your preferences and interests.

3. Cookies & Tracking Technologies

We use cookies and similar technologies (including pixels and local storage) to operate the Services, remember your preferences, analyse traffic, and deliver relevant advertising. We may also work with third-party advertising and analytics partners (including, but not limited to, Meta and Google) who place their own cookies and tracking pixels when you visit our site. Please refer to our Cookie Policy for full details and opt-out options.

4. Sharing Your Information

We do not sell your personal data. We may share it with:

• Service Providers: Third-party vendors who assist us in operating the Services, including hosting providers, analytics services, payment processors, and email delivery services. These parties are contractually required to protect your data.
• Advertising & Analytics Partners: We may share pseudonymous identifiers and usage data with partners to measure campaign performance and serve relevant ads. You may opt out via your browser or device settings.
• Legal Authorities: Where required by law or in response to valid legal process (such as a court order or subpoena), we may disclose your information to law-enforcement or regulatory bodies.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is subject to a materially different privacy policy.

5. International Data Transfers

Our Services may be operated from, or your data processed in, countries outside your own, including countries that may not offer the same level of data protection as your home jurisdiction. Where we transfer data internationally, we put in place appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) to ensure your data remains protected.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Services. We may also retain certain data for longer periods to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data (subject to certain legal exceptions).
• Portability: Receive your data in a structured, machine-readable format.
• Restriction: Request that we restrict processing of your data in certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Opt-Out (CCPA): California residents have the right to opt out of the sale of personal information. As noted above, we do not sell personal data.

To exercise any of these rights, please contact us through the support page. We will respond within the timeframe required by applicable law (generally 30 days). You also have the right to lodge a complaint with your local data-protection authority.

8. Children's Privacy

The Services are not directed at individuals under 18 years of age, and we do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete that information promptly. If you believe a child has submitted personal data to us, please contact us immediately.

9. Do Not Track

Our Services do not currently respond to "Do Not Track" signals from browsers. You may, however, control tracking through your browser's cookie settings or via third-party opt-out mechanisms.

10. Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Policy from time to time. If changes are material, we will notify you via email or a prominent notice on the website at least 14 days before the changes take effect. Your continued use of the Services after that date constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions, concerns, or requests relating to this Policy or the processing of your personal data, please contact us through the support page on the website.